AI in Chatbot

Artificial intelligence (AI), is intelligence demonstrated by machines, unlike the natural intelligence displayed by humans and animals. Leading AI textbooks define the field as the study of “intelligent agents”: any device that perceives its environment and takes actions that maximize its chance of successfully achieving its goals. Colloquially, the term “artificial intelligence” is often used to describe machines (or computers) that mimic “cognitive” functions that humans associate with the human mind, such as “learning” and “problem solving”.

As machines become increasingly capable, tasks considered to require “intelligence” are often removed from the definition of AI, a phenomenon known as the AI effect. A quip in Tesler’s Theorem says “AI is whatever hasn’t been done yet.” For instance, optical character recognition is frequently excluded from things considered to be AI, having become a routine technology. Modern machine capabilities generally classified as AI include successfully understanding human speech, competing at the highest level in strategic game systems (such as chess and Go), autonomously operating cars, intelligent routing in content delivery networks, and military simulations.

A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent. Designed to convincingly simulate the way a human would behave as a conversational partner, chatbot systems typically require continuous tuning and testing, and many in production remain unable to adequately converse or pass the industry standard Turing test. The term “ChatterBot” was originally coined by Michael Mauldin (creator of the first Verbot) in 1994 to describe these conversational programs.

Chatbots are used in dialog systems for various purposes including customer service, request routing, or for information gathering. While some chatbot applications use extensive word-classification processes, natural language processors, and sophisticated AI, others simply scan for general keywords and generate responses using common phrases obtained from an associated library or database.

A Chatbot is a computer program or an Artificial Intelligence software that can simulate a real human conversation with real-time responses to users based on reinforced learning. AI Chatbots either use text messages, voice commands, or both. AI robots use a natural language to communicate with Artificial Intelligence features embedded in them.

Most of the chatbots are a kind of messaging interface where instead of humans answering to your messages bots are responding. The conversation humans have with bots is powered by ML algorithms which breaks down your messages into human understandable natural languages using NLP techniques and responds to your queries similar to what you can expect from any human on the other side.

Searching for the marketing trends related to the future is easy if you have all the correct data and when it is in front of you. But these trends are a bit obvious and widespread compared to the complex numbers of the demand and supply fluctuations. With chatbots, we know where things are heading to the future. The job for businesses and brands after a certain point is to take the next leap and move forward. For AI and chatbot, the future is coming one way or another, and that can’t be avoided.

Let us first understand the difference between having a chatbot with AI and without AI.

1. Chatbot with AI powers makes your bot capable and intelligent to answer complex queries. The interaction is engaging, conversational, and lively.

2. Chatbot learns from every conversation it has with the customers. It goes through the previous interaction to improve the current response. This activity helps to improve the efficiency of bot response. Plus, helps to understand your customer’s choices and preferences.

3. Smart interactions save customer’s time by helping them to find the right information and address their queries.

Here is a quick tip for you: Always train your chatbot with enough data. This will help them to strike meaningful conversations. Making the conversation look more natural than robotic.

Artificial intelligence has more to serve us as a technology. And chatbot is one of the aspects under it. A chatbot without AI is just a FAQ answering bot.

The above is a brief about how AI plays a role in Chatbot. Watch this space for more updates on the latest trends in Technology.

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