Jira is a proprietary issue tracking product developed by Atlassian that allows bug tracking and agile project management.
Project management is the practice of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria at the specified time.
The primary challenge of project management is to achieve all of the project goals within the given constraints. This information is usually described in project documentation, created at the beginning of the development process. The primary constraints are scope, time, quality and budget. The secondary – and more ambitious – challenge is to optimize the allocation of necessary inputs and apply them to meet pre-defined objectives. The object of project management is to produce a complete project which complies with the client’s objectives. In many cases the object of project management is also to shape or reform the client’s brief in order to feasibly be able to address the client’s objectives. Once the client’s objectives are clearly established they should influence all decisions made by other people involved in the project – for example project managers, designers, contractors and sub-contractors. Ill-defined or too tightly prescribed project management objectives are detrimental to decision making.
A project is a temporary endeavor designed to produce a unique product, service or result with a defined beginning and end (usually time-constrained, and often constrained by funding or staffing) undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value. The temporary nature of projects stands in contrast with business as usual (or operations), which are repetitive, permanent, or semi-permanent functional activities to produce products or services. In practice, the management of such distinct production approaches requires the development of distinct technical skills and management strategies.
According to Atlassian, Jira is used for issue tracking and project management by over 75,000 customers in 122 countries. Some of the organizations that have used Jira at some point in time for bug-tracking and project management include Fedora Commons, Hibernate, NASA, Skype Technologies, Twitter, the United States Department of Defense, and the Apache Software Foundation, which uses both Jira and Bugzilla. Jira includes tools allowing migration from competitor Bugzilla.
Jira is offered in three packages:
- Jira Core is intended as generic project management
- Jira Software includes the base software, including agile project management features (previously a separate product: Jira Agile)
- Jira Service Desk is intended for use by IT or business service desks.
Jira is written in Java and uses the Pico inversion of control container, Apache OFBiz entity engine, and WebWork 1 technology stack. For remote procedure calls (RPC), Jira supports REST, SOAP, and XML-RPC. Jira integrates with source control programs such as Clearcase, Concurrent Versions System (CVS), Git, Mercurial, Perforce, Subversion, and Team Foundation Server. It ships with various translations including English, French, German, Japanese, and Spanish.
Jira supports the Networked Help Desk API for sharing customer support tickets with other issue tracking systems.
Jira is a commercial software product that can be licensed for running on-premises or available as a hosted application.
Atlassian provides Jira for free to open source projects meeting certain criteria, and to organizations that are non-academic, non-commercial, non-governmental, non-political, non-profit, and secular. For academic and commercial customers, the full source code is available under a developer source license.
In April 2010 a cross-site scripting vulnerability in Jira led to the compromise of two Apache Software Foundation servers. The Jira password database was compromised. The database contained unsalted password hashes, which are vulnerable to dictionary lookups and cracking tools. Apache advised users to change their passwords. Atlassian themselves were also targeted as part of the same attack and admitted that a legacy database with passwords stored in plain text had been compromised.
When launched in 2002, Jira was purely issue tracking software, targeted at software developers. The app was later adopted by non-IT organizations as a project management tool. The process sped up after the launch of Atlassian Marketplace in 2012, which allowed third-party developers to offer project management plugins for Jira. BigPicture, Portfolio, Structure and Tempo Timesheets are major project management plugins for Jira.
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